Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
- Local Deliveries (within UK): 2–5 business days
- International Deliveries: 5–10 business days (depending on destination and customs clearance)
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Charges
Shipping charges are calculated and displayed at checkout. Occasionally, we may offer free shipping promotions — these will be clearly mentioned on our website.
Delays
Delivery times are estimates and may vary due to courier delays, weather conditions, or customs inspections. We will always do our best to ensure your order reaches you as quickly as possible.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to monitor the delivery progress directly with the courier.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect addresses.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery at https://texacomms.com/contact/. We will assist you in resolving the issue promptly.
